Getting Started - Setup & How-to

[Megandias6]

I have a smart jvc tv and in the settings it shows that the cec is on but when I Try to power my Roku express off it says that you’re tv needs to enable cec control for this feature to work but it is turned on 

[boogernose]

you dont need to power a Roku off.

Just leave it at HOME.

[Tivoburkee]

I think he's referring to TV OFF shortcut on the home screen, which only works if cec is turned and recognized.

[boogernose]

@Tivoburkee 

so now I know what cec is.

I dont keep up with this stuff.

My machines are all on constantly

I cant deal with it.

[Kayla0525]

I am having the same problem. I have CEC turned on, on my TV but it still tells me I have to turn it on when I go to power it off. How did you fix this problem?

[RokuDanny-R]

@Kayla0525

Thanks for the post.
Can you please provide more information about the issue you are experiencing? Are you using a Roku TV or a Roku device?

For more information about CEC, visit our Support page here: How do I enable HDMI-CEC and ARC on my TV?

Please keep us posted what you find out and we will be able to assist you further.

Thanks,
Danny