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Megandias6
Level 7

Cec not working

I have a smart jvc tv and in the settings it shows that the cec is on but when I Try to power my Roku express off it says that you’re tv needs to enable cec control for this feature to work but it is turned on 

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5 REPLIES 5\
boogernose
Level 18

Re: Cec not working

you dont need to power a Roku off.

Just leave it at HOME.

---A problem clearly stated is a problem half solved---.
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Tivoburkee
Community Streaming Expert

Re: Cec not working

I think he's referring to TV OFF shortcut on the home screen, which only works if cec is turned and recognized.

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
boogernose
Level 18

Re: Cec not working

@Tivoburkee 

so now I know what cec is.

I dont keep up with this stuff.

My machines are all on constantly

I cant deal with it.

---A problem clearly stated is a problem half solved---.
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Kayla0525
Level 7

Re: Cec turned on but not working

I am having the same problem. I have CEC turned on, on my TV but it still tells me I have to turn it on when I go to power it off. How did you fix this problem?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cec turned on but not working

@Kayla0525

Thanks for the post.
Can you please provide more information about the issue you are experiencing? Are you using a Roku TV or a Roku device?

For more information about CEC, visit our Support page here: How do I enable HDMI-CEC and ARC on my TV?

Please keep us posted what you find out and we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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