Getting Started - Setup & How-to

[Jgm1]

I need to talk to someone because I cannot get sound on my TV now

[RokuDanny-R]

@Jgm1 

Thanks for the post.

Can you please specify the issue you are experiencing?

In addition, can you please provide us the following information:
-Roku TV brand and model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

With more information we will be able to assist you further.

Thanks,
Danny

[Jgm1]

Ever since I hooked up the Roku I get no sound on my TV stations. I also have a receiver hooked into my TVs. 

[Jgm1]

I need to talk to someone and is there a phone number that I can call you? I have spent almost 4 hours trying to fix this. I still do not have any sound on my TV channels only on the Roku. 

[Jgm1]

Model-3810x-Roku Streaming Stick+
serial number YHOO685O5353 (215OC65O5353)

Software version 940-build 4200-SO

ID 53-522-702

[RokuDanny-R · Accepted solution]

@Jgm1 

Thanks for the information.

How are you plugging in your Roku device? Is the device plugged into the TV or through your AVR?

For troubleshooting steps, we would recommend taking a look at the information provided by our Support page here: How do I set up my Roku® streaming player for surround sound?

Please keep us posted what you find out.

Thanks,
Danny