Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
CarolinaRobin
Level 7

Cannot enter my email address to complete my Roku setup

When I got to this step in the setup process, the screen just froze up. Can't get to the password field to input my password to complete.. Just get a beep sound when pushing the arrow buttons. Help!

0 Kudos
3 REPLIES 3\
RokuMary-F
Roku Employee
Roku Employee

Re: Cannot enter my email address to complete my Roku setup

Hi @CarolinaRobin,

Thanks for the post.

Can you please provide more information about the issue you are experiencing? Ate you trying to input your email address. Have you tried to press the OK button to see if that brings up the keyboard?
Please keep us posted.

Thanks,

Mary

0 Kudos
Jack10
Level 7

Re: Cannot enter my email address to complete my Roku setup

roku gave lame answer to this question

0 Kudos
RokuMary-F
Roku Employee
Roku Employee

Re: Cannot enter my email address to complete my Roku setup

Hi @Jack10,

We appreciate you for posting in the Roku Community!

I'd be happy to take a closer look to see how we can help. Can you please provide more information about the issue you are experiencing? What was the error message when attempted to activating your device? 

What was the error message when attempted to stream the channel?

Many thanks,
Mary

0 Kudos