Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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ToMarc
Level 7

Cannot enter email address on TV screen to activate ROKU Premier

I am unable to enter my email address into the ROKU activation screen portion. I do not have a smart TV; therefore this TV or remote doesn't have the capability to enter any letters to complete this. I am logged in on the ROKU website though. This was purchased for an elderly relative to enjoy. No question that they cannot afford to buy a new TV. Any suggestions for this. Thanks

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14 Replies
Strega
Level 15

Re: Cannot enter email address on TV screen to activate ROKU Premier

Anything you did with a TV remote wouldn't effect it anyway.  You enter your email address using the Roku remote.  Use the selection keys to move around the on-screen keyboard.

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Turkeykicker
Level 7

Re: Unable to enter email address during initial Set-up of Roku Express

I reset using the paper clip. It returned me to the email screen but still won’t allow me to enter my email address.

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Turkeykicker
Level 7

Re: I cannot scroll down to enter me email address on the Activate page

I’ve tried pressing the buttons dozens of times. It doesn’t work.

RokuDanny-R
Roku Employee
Roku Employee

Re: I cannot scroll down to enter me email address on the Activate page

@Turkeykicker 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What Roku model device are you using? Have you tried pressing the directional buttons or the OK button on our remote to see if it will prompt you with the keyboard to enter your email address? Have you tried replacing the batteries in your remote?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Chris57
Level 7

no control panel on tv screen to move where to put my e-mail address.

I need to put my e-mail address on the screen so I can get a Roku activation link to start streaming. And my remote won't let me go anywhere other then that page.

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RokuDanny-R
Roku Employee
Roku Employee

Re: no control panel on tv screen to move where to put my e-mail address.

@Chris57 

Thanks for the post.

Have you tried pressing the directional buttons or the OK button to see if the keyboard is prompted for you to enter your email address? 

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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cjohr93
Level 7

Re: Cannot enter email address on TV screen to activate ROKU Premier

I am having the same problem.  No keyboard is popping up onscreen for me to use the Roku remote to enter my e-mail address.  Only difference is I am trying to activate my Roku ULTRA.  What to do?!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Cannot enter email address on TV screen to activate ROKU Premier

@cjohr93

Thanks for the post.

As stated in my previous post, have you tried pressing the OK button on your remote? Customers have all reported that pressing the OK brought up the keyboard for them during the activation process.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
WRowe
Level 7

Re: Cannot enter email address on TV screen to activate ROKU Premier

I am installing at the moment and have, or had, the same problem. After trying everything I could think of I looked for the problem online and came upon this thread. When I went back to my TV the problem had solved itself! Hitting enter took me to a data entry screen and in no time I received an email from Roku and was able to complete setup.

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