Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Cannot connect

My Samsung TV does not find my Roku premiere even though the premier is powered on and connected with an HDMI cable the TV just does not find it at all

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1 REPLY 1\
Roku Employee
Roku Employee

Re: Cannot connect


Thanks for the post.

Can you please provide more information about what you are seeing? Is there a light on your Roku device? How are you powering the Roku device? Have you tried using another HDMI port or switching out the HDMI cable used to connect the device?

With more information we will be able to assist you further.


Danny R.
Roku Forum Moderator
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