Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Kelz
Level 7

Can't input characters in email field

I'm trying to setup roku premier. It's connected just fine to my wifi but I'm stuck where it's asking me to enter my email to receive the activation code. I can't get the on screen to allow me to input anything in that field. I tried with my mobile roku app and same results. I can't input anything. 

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17 Replies
MikeRccE
Level 7

Re: Can't input characters in email field

I am having the same problem and can not find a solution online

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MikeRccE
Level 7

Re: Can't input characters in email field

found solution

you need to download remote app to phone and that will have the keyboard

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Bobbee1
Level 7

Re: Can't input characters in email field

My email input problem occurs when I attempt to enter my user name (which is an email address) to use Broadway HD on my TV. I use the keyboard from the Roku app, but it cuts off the typing (on the Broadway HD screen, but not on the app screen) five characters prior to the end.  Needless to say, I can't log in. I do not have the same problem logging in on my computer.  Any ideas?

MikeRccE
Level 7

Re: Can't input characters in email field

I plugged my phone into my Roku USB port and was able to type

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JedB
Level 7

Re: Can't input characters in email field

I have NO smartphone. And I cannot enter my email address on the TV screen.

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MikeRccE
Level 7

Re: Can't input characters in email field

PLUG YOUR PHONE INTO ROKU

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't input characters in email field

@JedB 

Thanks for the post.

Can you please provide more information about the issue you are experiencing? What and where are you trying to input your email? Have you pressed the buttons on your remote to see if are you are able to input your email?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Lovquilts
Level 7

Re: Can't input characters in email field

Have pressed every single button on the remote. It it does not move. It does not provide a keyboard to "type" anything into. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't input characters in email field

@Lovquilts 

Thanks for the inquiry.

What channel/app/screen are you trying to input in?

Can you provide a screenshot of the issue you are seeing?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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