Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Can't get home screen to load

I have 3 ROKU express devices on 3 TVs. All used to work fine and two still do. One device will show the purple screen with ROKU but will not advance to the home screen and will not respond to any of my remotes. I tried powering off and waiting and powering back on. I did a hard reset with the reset button. Still the same. Help?

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1 Reply
Level 20

Re: Can't get home screen to load

When you did the reset, was it powered on? It has to be powered, and you need to preset and reset key for over 30 seconds or more.

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