Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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dpagnu
Level 7

Can’t get code to link device to account

I’ve tried doing the factory reset but nothing happens on the TV when I click ‘add a device’ in my account settings. What else do you suggest?

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3 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: Can’t get code to link device to account

@dpagnu 

Thanks for the inquiry.

Can you please clarify the issue you are experiencing?

After your factory reset (making sure to press and hold down the reset button for at least 30 seconds regardless what is happening on the screen), are you not presented with either an activation link, or with a prompt requesting your email address to be sent an activation link?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Adonnelly
Level 7

Re: Can’t get code to link device to account

I have used my remote to factory reset ans still no code how do I get the code? I have no reset button 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can’t get code to link device to account

@Adonnelly 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can retrieve an activation code and finish setting up your Roku device. Then once your device has been setup, try switching back to your home wireless network.

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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