Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at, adding channels, subscribing to services, and more.
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Level 7

Can't get code or input it

Started an account, was sent an activation email, I go to the account to the account and it says under link code: not teresa, sign out. roku won't give me code and I can't move pass this. I have an account why is it saying that I am not who I am. 3 tries so far and getting fed up

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Community Streaming Expert

Re: Can't get code or input it

Are you sure it doesn't say, "Not teresa?", as in it's asking you to sign out if you're not teresa?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Level 7

Re: Can't get code or input it

I have followed all the steps. Didn't send code 2 my gmail

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Level 10

Re: Can't get code or input it

I would advise you to reset the device. Here's a link how to do it:

I hope it helps!

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Roku Employee
Roku Employee

Re: Can't get code or input it


Thanks for the post.

If you are still unable receive a code after trying to perform a factory reset as suggested by @Poterico2, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.



Danny R.
Roku Forum Moderator
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