Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Moritat
Level 7

Can't get activation link

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I'm trying to set up my Roku Ultra. I hooked it up to my TV and I'm now on the screen that says I should "enter my email address to get an activation link". But this is a TV!  There is no way to enter an email address on my screen with the Roku remote.  So then I signed into my Roku account on my desktop computer.  It says "Please enter the link code displayed on your TV"....  but there is no link code on my TV! Only that request to enter my email address which I can't do.  Help!

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atc98092
Level 21

Re: Can't get activation link

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Roku no longer uses activation links because of scammers being able to misdirect the user to a bogus web site and then cause the activation to "fail", and tell the user a fee was required. It wasn't any fault of Roku, but the instead a manipulation of the way browsers will suggest a web site based on what you're typing in.

Yes, you can enter your email address with the Roku remote. Just click the OK button when you're in the text box and an on-screen keyboard will appear to enter your email address. Just make sure it's the email that your Roku user account uses. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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1 Reply
atc98092
Level 21

Re: Can't get activation link

Jump to solution

Roku no longer uses activation links because of scammers being able to misdirect the user to a bogus web site and then cause the activation to "fail", and tell the user a fee was required. It wasn't any fault of Roku, but the instead a manipulation of the way browsers will suggest a web site based on what you're typing in.

Yes, you can enter your email address with the Roku remote. Just click the OK button when you're in the text box and an on-screen keyboard will appear to enter your email address. Just make sure it's the email that your Roku user account uses. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

View solution in original post