Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Moritat
Level 7

Can't get activation link

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I'm trying to set up my Roku Ultra. I hooked it up to my TV and I'm now on the screen that says I should "enter my email address to get an activation link". But this is a TV!  There is no way to enter an email address on my screen with the Roku remote.  So then I signed into my Roku account on my desktop computer.  It says "Please enter the link code displayed on your TV"....  but there is no link code on my TV! Only that request to enter my email address which I can't do.  Help!

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atc98092
Community Streaming Expert

Re: Can't get activation link

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Roku no longer uses activation links because of scammers being able to misdirect the user to a bogus web site and then cause the activation to "fail", and tell the user a fee was required. It wasn't any fault of Roku, but the instead a manipulation of the way browsers will suggest a web site based on what you're typing in.

Yes, you can enter your email address with the Roku remote. Just click the OK button when you're in the text box and an on-screen keyboard will appear to enter your email address. Just make sure it's the email that your Roku user account uses. 

Dan

Roku Community Streaming Expert

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10 REPLIES 10\
atc98092
Community Streaming Expert

Re: Can't get activation link

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Roku no longer uses activation links because of scammers being able to misdirect the user to a bogus web site and then cause the activation to "fail", and tell the user a fee was required. It wasn't any fault of Roku, but the instead a manipulation of the way browsers will suggest a web site based on what you're typing in.

Yes, you can enter your email address with the Roku remote. Just click the OK button when you're in the text box and an on-screen keyboard will appear to enter your email address. Just make sure it's the email that your Roku user account uses. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
Lollie1
Level 7

Re: Can't get activation link

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I cannot get arrows on Roku remote to go to email box 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can't get activation link

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@Lollie1

Thanks for the post.

Can you please clarify the issue you are experiencing? Are you trying to access the field to input your email address when activating your Roku device? Have you already tried pressing the OK button your remote?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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rganderson54
Level 7

Can't get activation link

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I’m experiencing the same problem about not getting the activation link after entering the email address set up on my account. Any suggestions?

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atc98092
Community Streaming Expert

Re: Can't get activation link

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@rganderson54 are you certain you're using the email account that is also used for your Roku user account? Some have mistakenly entered a different email address, and from reports that doesn't work.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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nubbsmama
Level 7

Re: Can't get activation link

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I'm having the same issue.  When I try to add a device, it says to enter the code from the TV screen.  There is no code on the TV screen.  When I go to the support section on WWW.ROKU.COM, none of the solutions actually link to anything.  All I get is that there is an error connecting to the solution.  What is the point of having support if none of the links go anywhere?  I still can't link to anything since the TV screen doesn't show any code whatsoever to enter on the device I'm trying to connect.

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atc98092
Community Streaming Expert

Re: Can't get activation link

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@nubbsmama Roku has transitioned away from entering a code from the screen. Instead you need to enter your Roku user account email address, and an activation link will be emailed to you. If you are not getting the screen to enter your email address, I suggest doing a hard reset on the Roku and start the linking process over again. There's a recessed button on the back of the Roku. Press and hold that button for a minimum of 30 seconds (not one second less), and you'll be back at the setup screen again. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
Bambi8Dad
Level 8

Re: Can't get activation link

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Hello, 

I was in the same predicament. Have you pressed "OK" on your remote when you've reached this page? When you do that a qwerty - ish- key board comes up. When I finally pressed "OK" and saw the keyboard I felt so sheepish! Anyway, I made sure I had my email account open, up and running, cos the activation link is there for only 4/5 minutes, gotta be quick!, and TA DAH! the job was done! I was so relieved. I hope this is your solution. Good luck! 

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Tmopmo
Level 7

Re: Can't get activation link

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I am using correct email address but am not getting an email with activation link

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