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SI58
Level 7
‎05-10-2020 10:59 AM

Can’t find cable signal.

I was changing to a new cable box and it was defective. I tried to reinstall the older box and now I keep getting the message on my TV screen that it can’t find the cable signal. I reconnected everything like before. I don’t know what I’m doing wrong.

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makaiguy
Community Streaming Expert
‎05-10-2020 07:23 PM

Re: Can’t find cable signal.

Talk to your cable company. I'm guessing they reconfigured your account to connect to your new box (each device has a unique code called a MAC number to which your signals are routed), so it can no longer connect to your old one.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

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