Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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AndyM246
Level 7

Can't enter login credentials for Netflix or Amazon Prime Video

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I just purchased and setup my first Roku TV and added Netflix and Prime Video channels to my account.  I keep trying to launch both channels to enter my login credentials, and finish the setup.  It looks like it is launching the channel for a few seconds, but then reverts back to the home screen.

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DBDukes
Community Streaming Expert

Re: Can't enter login credentials for Netflix or Amazon Prime Video

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@AndyM246 

Did you subscribe through Roku? Or do you have a subscription directly to the services?

Are you able to remove the apps? If so, remove the apps, reboot the Roku, then reinstall the apps. All three steps, in that order.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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DBDukes
Community Streaming Expert

Re: Can't enter login credentials for Netflix or Amazon Prime Video

Jump to solution

@AndyM246 

Did you subscribe through Roku? Or do you have a subscription directly to the services?

Are you able to remove the apps? If so, remove the apps, reboot the Roku, then reinstall the apps. All three steps, in that order.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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AndyM246
Level 7

Re: Can't enter login credentials for Netflix or Amazon Prime Video

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I already had subscriptions through the services.  Your suggestion worked.  Initially, I added the channels through the Roku website.  This time, I added the channels through the smart tv and it allowed me to enter my credentials.  Not sure if that was what caused the original problem, but thank you for your help!

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