Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Thherdman
Level 7

Can’t complete setup

Have a Roku2 and it just keeps recycling through connecting to Internet and downloads software, restarts....then does the whole thing over again....can’t get past this?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Can’t complete setup

@Thherdman

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can finish updating your Roku device and finish setting it up. Then once your device has been setup, try switching back to your home wireless network.

Keep us posted with what you find out. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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