Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Aimeemmm
Level 7

Re: Activate your tv offers page

Holy **bleep**!! Look at all of us unable to set up our Roku! This totally blows. I can’t set mine up either. Their fix it suggestions are BS. They should offer a text option. 

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DBDukes
Community Streaming Expert

Re: Activate your tv offers page

@Aimeemmm 

Truth be told, it is kinda hard to help people who don't state the problem.

This thread is "Activate your TV offers page," and you're talking about setup, which generally would be way different things, unless some details showed how the issue you're having might be related. As this is your first post on this board, you've not given us anything to work with.

Describe the issue, and we'll see what we can do to help. Keep in mind, we're not there with you. We can't see what's happening.

And while Roku setup is generally smooth, there must be something unexpected happening in your situation. So, tell us about your Roku device, the steps you're taking, and where things go off the rails.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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Caroline909
Level 8

Re: Activate your tv offers page

I know! I felt exactly the same way. What terrible communication. Smh. Did you figure it out? If you're using your phone to set up, use "desktop" mode. That will fix the problem. Good luck. Sorry you went thru the same BS that I did. I share your sentiment.

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Cispool
Level 7

Re: Can't complete activation setup

My software won’t update and I’m stuck here. It hasn’t ask me or sent a link to my email either. I’m connected to a wireless network with a strong signal. Please advise.  Thanks

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Caroline909
Level 8

Re: Can't complete activation setup

If you're using your smart phone, try desktop mode. It solved my issue. Good luck!

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Mich4
Level 7

Re: Can't complete activation setup

Did they ever help you? 

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Aimeemmm
Level 7

Re: Can't complete activation setup

Corporate never lifted a finger. It's like we don't exist except to spend the money in the first place. My link eventually, finally, came in when I had a whole three minutes to get-er-done. Very disappointing. 

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Caroline909
Level 8

Re: Can't complete activation setup

I got ahold of them on Twitter. But by then I had finally got thru the installation by switching my phone to desktop mode.

apr30il
Level 7

Re: Can't complete activation setup

I can't activation setup complete as well.  I have gotten to a screen which askes me to enter my e-mail address to get a ROKU activation link.  However, I can't enter my e-mail address in the space provided.  Any advice?

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Caroline909
Level 8

Re: Can't complete activation setup

If you're using your smart phone switch to desktop mode. That fixed my problem. Good luck!