Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Acomp10
Level 8

Re: Activate your tv offers page

Same here. I've selected offers and can't advance. Tv screen does not refresh like my activation has been completed.

Acomp10
Level 8

Re: Can't complete activation setup

I'm having the same issue. I've restarted several times, Factory reset too and still nothing. This is super frustrating.

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Acomp10
Level 8

Re: Streambar will not finish activation

This is happening to me as well. I've restarted the device several times, done factory resets, signed up for free trials ill never use and still can't get past the activate your roku player screen. I've been sent about 12 activation emails and still isn't working. Doesn't give me much faith in a device that was just taken out of the box at few hours ago.

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makaiguy
Community Streaming Expert

Re: Activate your tv offers page

If you are stuck on that page, what happens if you pull the power plug for a few seconds and plug it back in?

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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EazyE
Level 7

Re: Can't complete activation setup

That's what I'm dealing with too. I've done all the things and nothing... seriously Aggravated 

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Jaydelayla
Level 8

Re: Can't complete activation setup

Me too. But no answers.

 

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Jaydelayla
Level 8

Re: Can't complete activation setup

Any answers on how to get past offers? So upset.

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Jaydelayla
Level 8

Re: Can't complete activation setup

Turn phone sideways on offer page. Will see continue button.

RokuDanny-R
Roku Employee
Roku Employee

Re: Roku will just wont activate

Hi everyone,

Thanks for the posts.

If you are trying to activate your Roku device and are using a Smartphone to activate, we would recommend trying the following:

  • Complete the setup using computer/laptop
  • Enabling "Desktop site" option in the browser setting
  • Put the Smartphone into landscape mode

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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marcas30
Level 7

ROKU activation not working beyond promotion descriptions

During activation, I entered my email that has other devices linked already.   I received activation email message and followed all steps.  I can't get beyond the screen that allows up to 4 promotions to be selected.  I tried selecting some (to see if I could get beyond this part of the activation).  It didn't work.  My TV screen continues to srate that I need to check my email.  

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