Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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ParisNailBar1
Level 7

Can’t Setup NEW Roku express!

I bought a new Roku Express, did exactly what the instructions say and I can’t even get passed the “Bouncing Roku” screen. The light on the model is solid. I held the reset button, same thing happened. I’m so lost! 

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2 REPLIES 2\
renojim
Community Streaming Expert

Re: Can’t Setup NEW Roku express!

Are you using the supplied power adapter and not your TV's USB port?
                                                                      

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DBDukes
Community Streaming Expert

Re: Can’t Setup NEW Roku express!

@ParisNailBar1 

In addition to what @renojim said, when you held the RESET button to start over, you did have power applied, right? And you held it for at least 30 seconds (some instructions say 10 seconds, but it's 30)?

DBDukes
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