Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 8

Can't Select Display Type

It goes in an endless loop telling me I haven't confirmed my display type. I have tried many choices. It all brings me back to the same screen of asking me to choose my display type. When I choose auto detect, it tells me what display I have but it always just sends me back to the choose your display type screen (1080 dpi, 4k, etc.). When I make a choice, it says I haven't confirmed. 

This comes up as others having the same problem, but their solutions haven't helped us. This was a Christmas present that has failed! The solutions others said were to make sure you had a proper cable (we're using what came with it) and that your tv isn't in stretch mode. We went into TV settings and "stretch" isn't one of them that we could find. We tried different settings and nothing changed with the Roku.  

0 Kudos
3 Replies
Level 19

Re: Can't Select Display Type

After choosing your screen type, when you see the countdown screen, if all looks good click on the "yes" option.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
Level 8

Re: Can't Select Display Type

It doesn't go there, as I said. It just loops over and over just bringing me back to the choosing the display type screen. I never get an option to say whether it looks good or not. 

0 Kudos
Level 8

Re: Can't Select Display Type

I'm no longer looking for an answer, but if someone has info to help someone else, feel free to post. I have to just not use ROKU since I can't get help. 

0 Kudos