Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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iamsusieq
Level 7

Can't I call Roku for help setting up my different TV's?

Remember the old days, like even 5 years ago... when you bought a product and they had a 1 800 # to call to help you set things up? What happened to that? Are we not human beings with individual problems? Or are we all just numbers with questions in an algorythm?

I bought 3 Roku devices for each TV in my house. I have a STICK for the main TV and Roku Premier for the other TV's. Can I use my same account as my living room so they can watch their own stuff in their rooms without the hassle of different log ins? I wouldn't know... I can't call anyone for help.

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DBDukes
Community Streaming Expert

Re: Can't I call Roku for help setting up my different TV's?


@iamsusieq wrote:

I bought 3 Roku devices for each TV in my house. I have a STICK for the main TV and Roku Premier for the other TV's. Can I use my same account as my living room so they can watch their own stuff in their rooms without the hassle of different log ins? I wouldn't know... I can't call anyone for help.


You can indeed do exactly that. 

All of the Roku devices tied to a single account will all have the same apps on them. If you add an app to one device, it will appear on all the devices tied to the same Roku account. If you remove an app, all those devices will lose the app.

Some apps support Roku's Single Sign On (SSO) process. That means that if you log in to a service that supports SSO on one device, the other devices (on the same account) will auto-login to the same account. Not all apps support SSO, so you may have to log in on each device.

You can subscribe to different apps via Roku Pay (Roku does the billing), but I don't recommend that. Roku would love you to do that. It's convenient, but has one major drawback they won't tell you. You can't use the credentials outside Roku. For instance, if you subscribe to Netflix through Roku, then you can only log in to Netlfix on Roku. You don't have credentials to log in to Netflix on, say, an iPad.

However, if you subscribe separately to the various services, that's extra work, but you aren't locked in to Roku for utilizing the services. For example, if you subscribe to Netflix directly, you can use those credentials on Roku, or on an iPad, or on any other device you want.

Now think for a second. If Roku had an 800 number to call, they wouldn't have told you that. They'd have told you the truth about the convenience of Roku Pay, and they'd have been correct. But they wouldn't have been complete. If you only ever want to use Roku for the service, use Roku Pay. If you want to be able to use it on non-Roku devices, don't use Roku pay.

Back to the accounts on the devices. If you want separate apps on the different devices, for example, you don't want YouTube on a TV the kids use, then you'd have to have separate Roku accounts for any device with a different app library. If all devices can get all the apps, one account works great.

DBDukes
Roku Community Streaming Expert
Note: I am not a Roku employee.

If this post solves your problem please help others find this answer and click "Accept as Solution."

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