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ChrisDMo
ChrisDMo
Level 7
‎12-16-2019 09:39 PM

Can not login to Roku account from Alexa app

The Roku login inside the Alexa App just perpetually spins when my credentials are correctly entered to enable the Alexa skill. I know they are correct as I can successfully login to my Roku account with the same creds in any browser outside the Alexa app on iOS. A phone and app restart does nothing. How do I move forward?  Thanks! #Alexa #Skills #Roku3

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RokuTannerD
Community Manager
Community Manager
‎12-17-2019 01:29 PM

Re: Can not login to Roku account from Alexa app

@ChrisDMo Thanks for the note here. If the issue you're encountering is occurring inside the Alexa app on your mobile device, you'll need to contact Amazon support for more help.

The only other recommendation I can make would be to try uninstalling the app, restarting your phone, then reinstalling it and try again. You might also try going through the process on a separate mobile device to see if this helps.

As a note: The Roku skill for Amazon Alexa is only currently available for US Roku accounts/devices. If you are trying to use this functionality with a Roku account/device based in a different region, that wouldn't be supported at this time.

 

Thanks,

Tanner 

Tanner D.
Roku Community Manager
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