Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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ajsvissam
Level 7

CANNOT ACTIVATE THE ROKU BECAUSE THE WEBSITE SAYS IS ON MAINTENANCE SINCE 4 DAYS AGO

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I've been trying to RE activate de ROKU which was on my living room now on my roman the website says since 4 days ago today, thats on maintenance so i cannot activate. anyone like me?

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RokuMary-F
Roku Employee
Roku Employee

Re: CANNOT ACTIVATE THE ROKU BECAUSE THE WEBSITE SAYS IS ON MAINTENANCE SINCE 4 DAYS AGO

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Hi @Crystalz0619,

Thanks for getting in contact about the player activation issue.

Have you tried clearing your cookies or cache or reloading the web browser or use a different one to access http://my.roku.com? Do you have a computer you can access the website with?

I've provided a link below to go into further detail on how to resolve player activation issue: How do I resolve an issue when activating or ... - Roku

Please let us know if there's anything else we can help you with.

Thanks,

Mary

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25 Replies
Strega
Level 12

Re: CANNOT ACTIVATE THE ROKU BECAUSE THE WEBSITE SAYS IS ON MAINTENANCE SINCE 4 DAYS AGO

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I'm just another customer but the roku website appears normal to me, and I don't recall other complaints like this over the last few days.  Perhaps you could post a screenshot or tell us more about exactly where the problem occurs?

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DBDukes
Level 15

Re: CANNOT ACTIVATE THE ROKU BECAUSE THE WEBSITE SAYS IS ON MAINTENANCE SINCE 4 DAYS AGO

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@ajsvissam 

First, are you sure you're on the correct Website? A typo in a URL will get unexpected results. Just double check.

Next, ensure the Website isn't being cached. If you're using a Windows computer, CTRL-F5 will force a hard refresh, clearing the cache. A standard F5 or Refresh button won't necessarily do that. CTRL-F5 may help.

Finally, if things are still out of sorts, copy and paste the URL from your Web browser here just to ensure you aren't on a redirected page, and are actually on the page you intended. Some browser histories will keep a redirected page with the original page title, causing some confusion about what page you're actually going to. So, post the URL from your browser, not the URL from instructions (although both is fine).

DBDukes
http://www.dbdukes.com/
Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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greggula
Level 9

Re: CANNOT ACTIVATE THE ROKU BECAUSE THE WEBSITE SAYS IS ON MAINTENANCE SINCE 4 DAYS AGO

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Same with me, but that message finally disappeared, However i still could never complete activation

because  "Unable to connect to Roku Service Error 001"

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RokuMary-F
Roku Employee
Roku Employee

Re: CANNOT ACTIVATE THE ROKU BECAUSE THE WEBSITE SAYS IS ON MAINTENANCE SINCE 4 DAYS AGO

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Hi @greggula,

Thanks for the post.

That error code usually indicates that your device is unable to update properly.

For troubleshooting steps regarding that error code, visit our Support page here: What should I do if my Roku® device is unable to update software?

Thanks,

Mary

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greggula
Level 9

Re: CANNOT ACTIVATE THE ROKU BECAUSE THE WEBSITE SAYS IS ON MAINTENANCE SINCE 4 DAYS AGO

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Hi Mary,

Thank you for you very brief handoff to a place I have already been. A place I said has no answer.

Could you elaborate? Or shall I just re-read? If you expert enough to answer, please help me, please.

I could get a dozen badges, just referring somebody to nothing, cant you help?

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arielmeag
Level 7

Re: CANNOT ACTIVATE THE ROKU BECAUSE THE WEBSITE SAYS IS ON MAINTENANCE SINCE 4 DAYS AGO

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I am also having that issue. I get the email with the activation link but once I click it, it says temporary down under maintenance

RokuMary-F
Roku Employee
Roku Employee

Re: CANNOT ACTIVATE THE ROKU BECAUSE THE WEBSITE SAYS IS ON MAINTENANCE SINCE 4 DAYS AGO

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Hi @arielmeag,

Thanks for the post.

We're aware of the issue and it's currently under investigation. Once they provide me with an update I'll be sure to let the Community know.
Thanks,

Mary

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Catlover
Level 7

Re: CANNOT ACTIVATE THE ROKU BECAUSE THE WEBSITE SAYS IS ON MAINTENANCE SINCE 4 DAYS AGO

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Same here. Been trying for three days with a new, out of the box, roku express. The problem doesn’t seem to be the player buy the activation page.

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joetosto
Level 8

Re: CANNOT ACTIVATE THE ROKU BECAUSE THE WEBSITE SAYS IS ON MAINTENANCE SINCE 4 DAYS AGO

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You need to use a windows computer. I had the same issue last week - all of my non windows devices displayed the error, even when I tried different browsers. I tried simultaneously from a Windows computer and it worked.