Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
Brand new Roku streaming stick + stuck on bouncing logo
Bought brand new Roku Streaming Stick + and it hooked to wireless but am now stuck on bouncing Roku letters after checking for update in initial set up. Help? Tried to reset it, switched TVs, etc. but no luck moving past this.
Thanks for letting us know about the issue that you are experiencing.
We recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to update your device and see if you can get the device set up. Then once the device is set up, trying to connect the device back to your wireless network.
Re: Brand new Roku streaming stick + stuck on bouncing logo
We bought our Roku stick in 2018 and have recently been having the same issue. Have tried the soft restart which occasionally works (unplugging for 2 mins then plugging) but have been unsuccessful. We also tried the factory reset suggested in this thread (pressed the reset button for 10 seconds, saw the flashing light), but it remains stuck on the bouncy letters.