Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Brand new Roku streaming stick + stuck on bouncing logo

Bought brand new Roku Streaming Stick + and it hooked to wireless but am now stuck on bouncing Roku letters after checking for update in initial set up. Help?  Tried to reset it, switched TVs, etc. but no luck moving past this.

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17 Replies
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Level 18

Re: Brand new Roku streaming stick + stuck on bouncing logo

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Roku Employee
Roku Employee

Re: Brand new Roku streaming stick + stuck on bouncing logo

@AbbeyLn40 

Thanks for letting us know about the issue that you are experiencing.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to update your device and see if you can get the device set up. Then once the device is set up, trying to connect the device back to your wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Re: Brand new Roku streaming stick + stuck on bouncing logo

We bought our Roku stick in 2018 and have recently been having the same issue. Have tried the soft restart which occasionally works (unplugging for 2 mins then plugging) but have been unsuccessful. We also tried the factory reset suggested in this thread (pressed the reset button for 10 seconds, saw the flashing light), but it remains stuck on the bouncy letters.

HELP PLEASE!!!

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Roku Employee
Roku Employee

Re: Brand new Roku streaming stick + stuck on bouncing logo

@agarciaearley 

Thanks for the post.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Brand new Roku streaming stick + stuck on bouncing logo

I am having the same issue. I have a Roku Streaming + and it had been working for awhile but then it suddenly got stuck at the bouncing logo. We tried the factory reset and turning everything off and on, but that didn't work. We also tried plugging it into our computer since a few people suggested doing that in a different thread. The only problem is that the computer couldn't recognize that something had been plugged in. So I went into computer management and then went to disk management and tried to change the drive letter or path as online tutorials suggested, but the only option I could click on was "Help." I didn't get the "Change Drive Letter and Paths..." option. What do I do?

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Roku Employee
Roku Employee

Re: Brand new Roku streaming stick + stuck on bouncing logo

@JumpingLogo 

Thanks for the post.

I have responded to your PM that you sent me and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Brand new Roku streaming stick + stuck on bouncing logo

Roku Danny, you suggest that solution every time, bit has it ever really worked for anyone? I tried it and it doesn’t work. Why does Roku actually address the issue and allow all of is with this problem the opportunity to exchange for a working Roku product?

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Re: Brand new Roku streaming stick + stuck on bouncing logo

DIdn't work. From the looks of things it'sa Roku software problem. I will return it to Amazon and buy a competitor's product.

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Re: Brand new Roku streaming stick + stuck on bouncing logo

Same problem. Looks common. Roku has no support except for some no-nothing subcontractor called JustAnswer. Utterly worthless. Will return, cancel my Roku membership and buy competitor's product unless they respond to my emails today.

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