Getting Started - Setup & How-to

[TigrBob]

I am trying to set up my new Roku Express, Model 3930X, in my RV using my iPhone 8 hot spot. After following all the Quick Start Guide instructions regarding setup, I started the activation process.  I am able to connect to my hot spot, and selected English for the language, and downloaded the software update.  At this point I get the bouncing ROKU letters and then the screen goes blank and no further on screen instructions are observed.  I can occasionally return to the bouncing ROKU letters but then the screen goes blank again.

What am I doing wrong?  Any suggestions?

Thanks...

[renojim]

Make sure you're using the supplied power adapter.

[makaiguy · Accepted solution]

I'd suggest taking the Roku into your home and setting it up on another tv.  Once it's set up, go into Settings >  Display type and set the Roku to the actual resolution of the RV's TV instead of the "auto" setting.  When you see the countdown screen select the Yes option.

Now take it to the RV and see if the problem is fixed.

[TigrBob]

Thanks it worked!!!