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TigrBob
Level 7
‎12-16-2020 01:59 PM

Brand new Roku Express Model 3930X goes blank during initial on-screen setup and activation process

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I am trying to set up my new Roku Express, Model 3930X, in my RV using my iPhone 8 hot spot. After following all the Quick Start Guide instructions regarding setup, I started the activation process.  I am able to connect to my hot spot, and selected English for the language, and downloaded the software update.  At this point I get the bouncing ROKU letters and then the screen goes blank and no further on screen instructions are observed.  I can occasionally return to the bouncing ROKU letters but then the screen goes blank again.

What am I doing wrong?  Any suggestions?

Thanks...

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makaiguy
Community Streaming Expert
‎12-16-2020 10:31 PM

Re: Brand new Roku Express Model 3930X goes blank during initial on-screen setup and activation proc

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I'd suggest taking the Roku into your home and setting it up on another tv.  Once it's set up, go into Settings >  Display type and set the Roku to the actual resolution of the RV's TV instead of the "auto" setting.  When you see the countdown screen select the Yes option.

Now take it to the RV and see if the problem is fixed.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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3 REPLIES 3\
renojim
Community Streaming Expert
‎12-16-2020 06:13 PM

Re: Brand new Roku Express Model 3930X goes blank during initial on-screen setup and activation proc

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Make sure you're using the supplied power adapter.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.
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makaiguy
Community Streaming Expert
‎12-16-2020 10:31 PM

Re: Brand new Roku Express Model 3930X goes blank during initial on-screen setup and activation proc

Jump to solution

I'd suggest taking the Roku into your home and setting it up on another tv.  Once it's set up, go into Settings >  Display type and set the Roku to the actual resolution of the RV's TV instead of the "auto" setting.  When you see the countdown screen select the Yes option.

Now take it to the RV and see if the problem is fixed.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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TigrBob
Level 7
‎12-17-2020 10:29 AM

Re: Brand new Roku Express Model 3930X goes blank during initial on-screen setup and activation proc

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Thanks it worked!!! 

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