Roku setup

[RokuDanny-R]

@BlessedMama 

Thanks for the post.

Have you tried performing a factory reset on the Roku device as well as using the troubleshooting steps provided in my previous post?

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted what you find out.

Thanks,
Danny

[BobPell]

I tried everything you recommended. Still stuck.

Model 3930X. 

SN: S0092994M05X

[RokuDanny-R]

@BobPell 

Thanks for the post.

How are you powering the Roku device?

Please keep us posted.

Thanks,
Danny

[BobPell]

Using the Roku charger plugged directly into the outlet.

[RokuDanny-R]

@BobPell 

Thanks for the information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

[JohnDory]

Hi Danny. I’ve managed to sort the issue. A faulty hdmi port was the culprit. Thanks for your help!

[Probertson1906]

Hello Danny I have done multiple factory resets,

switched cables, reset the internet, used a different WiFi network for set up, switched between power strip and wall, and still no solution. 

can someone assist with this.

[RokuDanny-R]

@Probertson1906

Thanks for the post.

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny

[ZZSY7YZ]

I just purchased  a Roku and it is doing nothing except bouncing Roku on the screen,

It is connected to the wall, and all cables set up that came with Roku Express

I have several Roku and this one keeps boucing on the same screen - Very Frustrating!

I have completed a factory reboot several time, unplugged and re-plugged. Pretty much did everything you had suggested in the convo.

Please help!!

[RokuDanny-R]

@ZZSY7YZ

Thanks for the post.

Have you made sure that you are pressing and holding down the reset button on your Roku device for at least 30 seconds regardless what is happening on the screen?

If you are still unable to resolve the issue, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

Thanks,
Danny