Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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I am having the same issue. I did try a diffrent usb cord and resetting. Can you help me please by any chance.

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Level 8

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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Roku sent me a new device and a label to return the other.  The new one works fine.

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Level 7

ROKU Streaming stick plus and its stuck on bouncing Roku logo???

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The Roku works on all my other tv's (Samsung) but not on the LG 42ld400 2010. I've tried resetting it and changed hdmi ports several times but all I get is the Roku logo for 10 to 20 seconds then the screen goes blank. Please help as I'm trying to decide to cut the cord and this tv needs to work with the Roku.

Thanks

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Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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Sorry I can't help.  I am still having the problem and no one from Roku has contacted me with any further suggestions.  I am considering getting rid of my Roku, keeping my Apple TV (which is working great) and working off the smart tv I just bought for the few applications that are not full service on Apple TV (read Vudu for one).  It appears that if your device is new enough Roku may replace if for free.  You could try that.

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Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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I am glad to hear that Roku helped you out.  I would set up your phone as the remote, I have had frequent problems with the Roku remote and if you haven't set up your phone remote before it goes out, that can be tough.  just a suggestion.  Take care.

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Roku Employee
Roku Employee

Re: My Roku 3 is stuck on bouncing Roku logo

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@catinthefirehat @Ash007 @Archato24 

Thanks for the note.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Bought brand new Roku express, stuck on bouncing logo

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I just bought a new Roku express and I am trying to set it up. I got to the screen for updates and now I have a bouncing Roku screen. I have tried to reset with the button and unplugging the device and it doesn’t do anything. Can you please help? This is frustrating.

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Roku Employee
Roku Employee

Re: Bought brand new Roku express, stuck on bouncing logo

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@KViolette 

Thanks for the note.

When trying to perform a factory reset on your device, make sure to hold down the button for 30 seconds regardless what is happening on the screen.

We would also recommend trying to update and trying to setup the device using an alternate wireless network, such as a mobile hotspot.

If you are still unable to resolve your issue, please send me a PM with your Roku account email address, and include the serial number on the Roku device. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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Hi, I am having the same issue. Purchased a few months back and just found this forum. Tried all of the above with no success. Any advice? Thanks. 

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Level 8

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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Danny from Roku responded to my question and ended up sending me a new roku, which is working fine.

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