Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
We recommend rebooting both your wireless router and your Roku device. Have you tried performing a factory reset on your device to see if you are still experiencing the issue? For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?
I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can finish setting up your device. Then once your device is setup, try switching back to your home wireless network.
Hi I have exactly the same issue. The main screen is stuck and Roku logo is bouncing, White light us flashing. I tried suggested solutions (resetting and checking cables) but nothing works. How can I get this fixed? @RokuDanny-R
Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.