Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Roku Employee
Roku Employee

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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@Ap478 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device. Have you tried performing a factory reset on your device to see if you are still experiencing the issue? For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can finish setting up your device. Then once your device is setup, try switching back to your home wireless network.

Keep us posted with what you find out. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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Hi I have exactly the same issue. The main screen is stuck and Roku logo is bouncing, White light us flashing. I tried suggested solutions (resetting and checking cables) but nothing works. How can I get this fixed? @RokuDanny-R 

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Roku Employee
Roku Employee

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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@KasiaM22 

Thanks for the post.

When trying to perform a factory reset, please make sure to press and hold down the reset button for at least 30 seconds regardless of what is happening on the screen.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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Hi Danny, 

I was holding it for 30s. The screen turned black for a short while and went back to purple screen with jumping logo. What should I do now? 

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Level 7

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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I am having the same bouncing logo problem. The model number is 3030x. Serial number S01329CLSDU9

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Level 7

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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sorry..3930x

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Roku Employee
Roku Employee

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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@KasiaM22 

Thanks for the update.

Please send me a PM with your Roku account email address, and include the serial number on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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