Thanks for the inquiry.
Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.
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I am having the same problem and I have done everything that I know to do and it’s still stuck!!!!!!!!!! Help before I go buy an Amazon fire stick!
I have the same problem with a brand new Express. I did a factory reset multiple times and the device continues to return to Language page.
I honestly tried for six months to get this to work. "Spoke" with multiple support staff (maddeningly unhelpful) and no one could get to the bottom of it. I ended up going to get a brand new Roku 4K and it works perfectly. I'm sorry you are dealing with this issue as well.
I am having the same issue. Bought brand new Roku Express from our local Best Buy. Brought it home, got everything all set up and started setting up the Roku, followed all directions correctly, connected to the wifi, downloaded all new updates, but now is stuck on the bouncing 'Roku' letters. Will not do anything.