Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Re: Bought brand new Roku express, stuck on bouncing logo

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Any support Danny? How can I contact you? @RokuDanny-R 

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Roku Employee
Roku Employee

Re: Bought brand new Roku express, stuck on bouncing logo

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@Acam89 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

For more information on how to send a PM, visit our Community post here: Welcome to the Community

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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I am having the same problem and I have done everything that I know to do and it’s still stuck!!!!!!!!!! Help before I go buy an Amazon fire stick!

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Level 7

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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 I am having the same issue. Tried the hard reset and other solutions, but nothing is working. 

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Roku Employee
Roku Employee

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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@Msharp @Wickmister 

Thanks for the information.

I have responded to your PM and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Bought brand new Roku express, stuck on bouncing logo

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I have the same problem with a brand new Express. I did a factory reset multiple times and the device continues to return to Language page.

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Level 8

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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You appear to be the lucky one.

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Level 8

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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@BB4 wrote:

Danny,

Please explain how to PM you.

Thanks


Click on his profile pic and follow the prompts.

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Level 7

Re: Bought brand new Roku express, stuck on bouncing logo

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I honestly tried for six months to get this to work. "Spoke" with multiple support staff (maddeningly unhelpful) and no one could get to the bottom of it. I ended up going to get a brand new Roku 4K and it works perfectly. I'm sorry you are dealing with this issue as well. 

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Level 7

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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I am having the same issue. Bought brand new Roku Express from our local Best Buy. Brought it home, got everything all set up and started setting up the Roku, followed all directions correctly, connected to the wifi, downloaded all new updates, but now is stuck on the bouncing 'Roku' letters. Will not do anything.

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