Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

Re: Bought brand new Roku express, stuck on bouncing logo

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Any support Danny? How can I contact you? @RokuDanny-R 

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Roku Employee
Roku Employee

Re: Bought brand new Roku express, stuck on bouncing logo

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@Acam89 

Thanks for the inquiry.

Please send me a PM with your Roku account email address, and include the serial number of the Roku device from Settings>System>About. I'll be able to assist you further from there.

For more information on how to send a PM, visit our Community post here: Welcome to the Community

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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I am having the same problem and I have done everything that I know to do and it’s still stuck!!!!!!!!!! Help before I go buy an Amazon fire stick!

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Level 7

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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 I am having the same issue. Tried the hard reset and other solutions, but nothing is working. 

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Roku Employee
Roku Employee

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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@Msharp @Wickmister 

Thanks for the information.

I have responded to your PM and will continue to assist you from there.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: Bought brand new Roku express, stuck on bouncing logo

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I have the same problem with a brand new Express. I did a factory reset multiple times and the device continues to return to Language page.

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Level 8

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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You appear to be the lucky one.

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Level 8

Re: Bought a brand new Roku express and its stuck on bouncing Roku logo???

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@BB4 wrote:

Danny,

Please explain how to PM you.

Thanks


Click on his profile pic and follow the prompts.

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Level 7

Re: Bought brand new Roku express, stuck on bouncing logo

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I honestly tried for six months to get this to work. "Spoke" with multiple support staff (maddeningly unhelpful) and no one could get to the bottom of it. I ended up going to get a brand new Roku 4K and it works perfectly. I'm sorry you are dealing with this issue as well.