Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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SharayahS
Level 7

Black screen & can’t finish set up

I purchased the roku premier for my daughters room. We plugged it in, selected English, connected it to the internet, and let it to the updates & restart. Once it finished the updates, it restarted, got to the point where the word Roku bounces around for a few seconds, then the screen goes black. I can do NOTHING from there. No activating it, no nothing! It’s just a black screen. And I can’t get ahold of anyone to help me figure it out. 

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4 REPLIES 4\
OutOfAmmo
Level 7

Re: Black screen & can’t finish set up

I am having the same problem with my Router Streambar. Will update here if I have any luck getting past it.

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OutOfAmmo
Level 7

Re: Black screen & can’t finish set up

I have found several references to similar issues in other posts but no solution. Occasionally a Roku employee will invite the customer to direct message them for further support but never a post with an actual explanation of the cause or fix. While searching posts, my Streambar restarted itself, displayed the bouncing logo, and then went black again. Apparently something is happening somewhere in there, but no indication of what.

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OutOfAmmo
Level 7

Re: Black screen & can’t finish set up

I left the Roku alone while searching for solutions. During that, it restarted a couple of times, went through the logo screen, then went black. Finally it restarted and got to a screen that said the update failed and gave me the option to retry or reset my network connection. I chose the retry option and it now seems to finally be ready to continue setup. It may be that you just have to ignore it and let it go through its cycles until it finally finishes software updates.

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renojim
Community Streaming Expert

Re: Black screen & can’t finish set up

@SharayahS, do you have another TV you can try it on?  You might want to try a factory reset by locating the reset button and using something like a paperclip to press and hold it for no less than 30 seconds with the power connected and while ignoring anything that may appear onscreen.

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