Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
My Roku steaming stick plus turns on and plays the bouncing logo but then goes to a black screen. There is no audio on the black screen. Just the logo with audio then nothing. I’ve tried a bunch of the stuff recommended but it seems most people have a black screen but can still hear sound effects when pressing remote button. My old Roku works fine In The same hdmi port. Any ideas?
Please send me a PM with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.
Just getting the Roku splash screen and then a black screen. TV shows no signal from the HDMI port. I have put the power cable into the mains and same happens. Roku stick has been taken out and HDMI port works with other equipment