Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jforseth1992
Level 7

At activation screen asking for email, cant get off the screen, home button does NOT work

 I got about 20-30 new ROKU TVs for my place of work. I have to skip the ROKU account sign in and avoid using the internet because I cannot have my credit card information on these TVs that other people are using. I have successfully got the cable hooked up by just hitting the option to "connect to the internet later". I have two ROKU TVs - one is a Sanyo and the other is a TCL - that are stuck on the activation screen. it is the first thing that comes on when you turn the TV on. It is saying to reenter your ROKU account email (Someone logged into their own account at one time). It wont let me go to the home page to go to settings to factory reset it. I unplugged it and plugged it back in and that screen wont go away. I don't want to add an email to this TV. It WILL NOT go off of this screen no matter what button I use.  The remote works as it lets me enter in an email address if I wanted. Hope someone can help.

0 Kudos
11 Replies
makaiguy
Level 21

Re: At activation screen asking for email, cant get off the screen, home button does NOT work

No reset button on the back of these sets somewhere?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
0 Kudos
MattnMar
Level 7

Re: At activation screen asking for email, cant get off the screen, home button does NOT work

I'm having exact same issue.  Remote is nonresponsive.  Tried resetting with button and then got stuck on "recovery mode" screen.  Unplugged TV per some internet info and now am back to activation screen where it is asking me for an email, but not allowing me to do anything.  Really really frustrating.  Can we please get a decent reply?

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: At activation screen asking for email, cant get off the screen, home button does NOT work

@MattnMar 

Thanks for the post.

Can you please clarify the issue you are experiencing? When it prompts you to input your email address to be sent an activation link, are you unable to input your email? Have you tried pressing the directional buttons or the OK button?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
bletulle
Level 7

Re: At activation screen asking for email, cant get off the screen, home button does NOT work

My tv is stuck on the activate our tv screen and nothing works to get off that screen - can anyone tell me how to get back to my regular tv screen?

0 Kudos
atc98092
Community Streaming Expert

Re: At activation screen asking for email, cant get off the screen, home button does NOT work

@bletulle 

You can't use a Roku without it being activated to a Roku user account. That has to be done to get past that screen. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Sawdra
Level 7

Re: At activation screen asking for email, cant get off the screen, home button does NOT work

This is the issue I am having as well. I cannot enter anything in on my TV and I won't let me go any further. 

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: At activation screen asking for email, cant get off the screen, home button does NOT work

@Sawdra

Thanks for the post.

Can you please clarify the issue you are experiencing? When it prompts you to input your email address to be sent an activation link, are you unable to input your email? Have you tried pressing the directional buttons or the OK button?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
UnholyAnger
Level 7

Re: At activation screen asking for email, cant get off the screen, home button does NOT work

Hello out there to Danny the Moderator....

Its a common problem. The OS in the Express is ROKU account unaware and it doesn't give the option of anything other than entering exactly what its asking for.... This isn't a very well thought out product compared to every other ROKU device I've owned.

0 Kudos
AGladden
Level 7

Re: At activation screen asking for email, cant get off the screen, home button does NOT work

Can't get off the screen after inputting email address AND Activating device through emailed link. The screen sits there and NOTHING  works to continue. I can't believe I waisted money on this! 

 

0 Kudos