Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

At activation screen asking for email, cant get off the screen, home button does NOT work

 I got about 20-30 new ROKU TVs for my place of work. I have to skip the ROKU account sign in and avoid using the internet because I cannot have my credit card information on these TVs that other people are using. I have successfully got the cable hooked up by just hitting the option to "connect to the internet later". I have two ROKU TVs - one is a Sanyo and the other is a TCL - that are stuck on the activation screen. it is the first thing that comes on when you turn the TV on. It is saying to reenter your ROKU account email (Someone logged into their own account at one time). It wont let me go to the home page to go to settings to factory reset it. I unplugged it and plugged it back in and that screen wont go away. I don't want to add an email to this TV. It WILL NOT go off of this screen no matter what button I use.  The remote works as it lets me enter in an email address if I wanted. Hope someone can help.

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3 Replies
Level 19

Re: At activation screen asking for email, cant get off the screen, home button does NOT work

No reset button on the back of these sets somewhere?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

Re: At activation screen asking for email, cant get off the screen, home button does NOT work

I'm having exact same issue.  Remote is nonresponsive.  Tried resetting with button and then got stuck on "recovery mode" screen.  Unplugged TV per some internet info and now am back to activation screen where it is asking me for an email, but not allowing me to do anything.  Really really frustrating.  Can we please get a decent reply?

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Roku Employee
Roku Employee

Re: At activation screen asking for email, cant get off the screen, home button does NOT work

@MattnMar 

Thanks for the post.

Can you please clarify the issue you are experiencing? When it prompts you to input your email address to be sent an activation link, are you unable to input your email? Have you tried pressing the directional buttons or the OK button?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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