Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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mwilcox1
Level 7

As of 03/01, we can not login to hallmark movies app on our Roku. The ‘login’ button is greyed out

As of March 1, we can not login to hallmark movies app on our Roku. The ‘login’ button is greyed out and ‘create account’ is the only option?

Environment:
Hallmark app version 8.6.27
Roku 4670x. soft 9.4.0 build 4200

We can not login to the Hallmark Now App v8.6.27 on our Roku 4670x due to the login button is greyed out?Login is greyed outLogin is greyed out

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2 Replies
AvsGunnar
Level 10

Re: As of 03/01, we can not login to hallmark movies app on our Roku. The ‘login’ button is greyed o

So that Hallmark Movies Now Channel/App (8.6.27) is a direct subscription billed/managed by Hallmark.  The login is greyed out because it does not recognize an account.  Either try login directly on their website or contact them below to resolve the issue.

https://www.hallmarkchannel.com/contact-us

There are a couple different Hallmark Subscriptions offered by Hallmark directly. (Hallmark Movies Now is different from Hallmark TV subscription)

There is also a "Hallmark Movies Now on the Roku Channel".  This subscription is managed by the Roku Channel. The Channel tiles are different and so are the login credentials. You cannot use them interchangeably.  If this is your issue, go to the Search screen of the Roku and just type in "Hallmark".  You will see the different Channels for install (as well as the tile icon).  You can views all your Roku-partnered subscriptions at https://my.roku.com/account  under Manage My Subscriptions.

You access the "Hallmark Movies Now on the Roku Channel" either with the "Hallmark Movies Now on the Roku Channel" tile or from directly the Roku Channel and scroll down to your Subscription.

Hopefully one of the above is the solution to your problem.

 

 

 

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renojim
Level 21

Re: As of 03/01, we can not login to hallmark movies app on our Roku. The ‘login’ button is greyed o

Did you enter the email and password?  Try moving the highlight to those with the arrow buttons.

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