Roku setup

[SelenaM]

I have put in numerous emails and it all keeps saying the same email isn't working 

[RokuKariza-D]

Hello @SelenaM

Thanks for the post.

We would recommend performing a factory reset on the affected device then try linking your existing Roku account once again.

Performing a factory reset using the hardware reset button

1. On the back or bottom of each Roku device is a reset button. On some devices, there is a tactile button, while other devices have a pinhole button. 
2. If your device has a pinhole button, you will need a paperclip to perform the factory reset.
3. Once the reset button is located and your Roku device is powered on, press and hold the reset button firmly for about 10 seconds. The indicator light or status LED will blink rapidly on most Roku devices when the factory reset is complete.

For more information, check out this Support article: How to system restart or factory reset your Roku® streaming device

If still no dice, reply here with the serial number of the Roku device. It can be found at the back or underneath the player itself.

All the best,
Kariza
 

[Skeeter2]

Serial number S07R219T45Kk Model number 3940X

[RokuDanny-R]

@Skeeter2

Thanks for the post and providing us with your device information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny