Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
NeedSupportChat
Level 7

Activation email not arriving or arriving after the 15 minute

The activation email is not arriving. It's been over two hours since I requested it twice. Test emails from hotmail.com to my pop/smtp email arrive almost immediately.  I had to create a new ROKU account and use a non-official hotmail.com email to be able to activate my ROKU ULTRA. Once the confirmation email delay issue is solved on my mail server host, I will have to delete this hotmail.com account and re-activate the new ULTRA under my official account. I expect to encounter some original ownership issues with ROKU at that point.

ROKU should have a chat support so that we can activate a ROKU by account email and serial number if ROKU can't extend the 15 minute activation window by several hours.

0 Kudos
4 Replies
NeedSupportChat
Level 7

Re: Activation email not arriving or arriving after the 15 minute

The first ROKU activation confirmation email arrived to my official account after about 3 hours. This is too late. The damage has been done. There was no chat support to solve this problem and activate under my official account email so I had to activate under a non-official hotmail.com email. This is going to cause problems.  ROKU customers need a text activation or a support chat where the account email and the product serial number can be used to activate the device.

0 Kudos
Baltcate
Level 7

Re: Activation email not arriving or arriving after the 15 minute

agree. Trying to set up new roku premiere with a Hotmail account and it's not a listed choice. No support available.  This will be our 4th roku device in our household.  I think I deserve support.

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Activation email not arriving or arriving after the 15 minute

@NeedSupportChat @Baltcate

Thanks for the posts.

If you are still unable to retrieve an activation email for your Roku device, please send me a PM (private message) with your Roku account email address, and include the serial number/device ID on the Roku device along with a summary of the issue you are experiencing. I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Baltcate
Level 7

Re: Activation email not arriving or arriving after the 15 minute

Thanks so much. Got it working finally by switching remotes. E love our Roku, but with 3 TVs in the living room/den area all with a Roku streaming device it can be challenging just changing one at a time. Working on a plastic collar to minimize beam spread. (Covid has turned our home into a sports bar, LOL)

0 Kudos