Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 8

Re: Activation code not displaying

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Serial Number YU004E283664.  

Unique ID : uuid:29940004-5404-1054-8010-b8a175d8e608

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Level 8

Re: Activation code not displaying

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Model : 3710X

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Level 7

Re: Activation code not displaying

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I tried all suggested steps still not working - do you need my serial number to reset something on Roku's end?

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Roku Employee
Roku Employee

Re: Activation code not displaying

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@SGTinWI @um_badger 

Thanks for the note.

We recommend rebooting both your wireless router and your Roku device. Alternately, I'd also recommend trying to connect your device to an alternate network or mobile hotspot.  If you are able to connect without issue and finish your activation, if you are able to activate your device with the alternate network this usually indicates an issue with your network or password. In that case, you might also try changing your network password (avoid using any special characters from your wireless network password) to see if that resolves the connection issue. 

Keep us posted with what you find out. 

Danny R.
Roku Forum Moderator
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Level 7

Re: Activation code not displaying

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None of the workarounds have worked.

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Re: Activation code not displaying

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my email address is [personal information removed] it also on my roku account.

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Re: Activation code not displaying

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my username is dannychipper66

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Level 7

Re: Activation code not displaying

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FYI - I got it to work by changing the MTU value on my router to 1300 from 1500.

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Level 7

Re: Activation code not displaying

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Same issue, but have not been asked for e-mail. Screen with activation code simply did not appear.  Re-set and role went from initial screen straight to Home screen.

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Roku Employee
Roku Employee

Re: Activation code not displaying

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@ramacloe 

Thanks for the note.

I would recommend that you try to perform a factory reset on your device. 

For information on how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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