There is no code to enter. That used to be the case but they moved to a mechanism where they just send you an email to active but that is not working. I have still not received the email.
Regardless, if you require your customers to mess around with router settings you don't have a viable consumer product. This is horribly broken and based on this discussion they have no desire to fix it. Making users reboot routers and try new SSIDs is really just asking them to return the product and go buy one that works better.
My Amazon return has already processed.
Thanks for the note.
We recommend rebooting both your wireless router and your Roku device.
I'd also recommend trying to connect your device to an alternate network or mobile hotspot to see if you can setup your device, and then connecting back to your wireless network.
Keep us posted with what you find out.
Do you guys even read the posts you reply to? If you did you'd see that I rebooted multiple times and tried 3 different SSIDs. My router is perfectly fine. If your devices can't be reliable with their activation and require router reboots and multiple hotspots to try and get a simple email out you have a defective product.
You never should have changed from the simple to use activation code that is displayed if you can't reliably get emails out.
Just a question from one of your users: Are you guys working on a fix? This has obviously been a problem for MONTHS. If I'd have checked this message board before buying, I'd have bought something else. This is not an isolated issue. It's a bug.
We're sorry to hear about the experience you're running into. By chance, have you tried using an alternate email address to see if you are able to receive the email?
If that isn't helping get things resolved, please send me a private message with the email address that you are encountering an issue with, and we'll help take a closer look.
I'm curious what brand and model WiFi routers are having the problem?
The router I could not initially connect after reboot was an Edimax BR-6208AC router. I used an old Cisco/Linksys E1000 to get mine to work, then reconnect to the Edimax after completing the activation.
I agree it's a bug in the in current firmware, but there are work arounds to get it to work.
FWIW, my Roku Express came up with Code on the Screen.