Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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GloA
Level 7

Activation code not displaying

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I am setting up a ROKU Express. It connected to my wireless network fine but the issue is when I enter my email, I do not get an activation code. An activation link is coming to my email, but when I click it asks for the code displayed on my screen. The only thing displayed on my screen is that a link will come to my email address.   I’ve pressed * and there is no option to change the activation code. I’ve also restarted but get to the same stopping point each time. How do I get the activation code?

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SGTinWI
Level 8

Re: Activation code not displaying

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My ISP changed my static IP to a DHCP assigned IP...  problem went away...   I had DAYS and DAYS of diagnosis and everyone not understanding what I was trying to communicate to them.  I did ALL the diagnosis steps all parties made me do, including me finding the "secret screen" hack.  All connectivity tests there worked  I used "ping" and speed tests and green checks from third party apps (Netflix and ROKU)  all showed good or better and connectivity existed.

Still no authorization code...  Local ISP and I hashed it out.... a "last ditch" attempt to "try something" ended up changing my static IP to a DHCP assigned IP....    Problem now gone....    

Just add this to your diagnostic trail to help customers in the future...   It might be worth a try....  

 

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31 Replies
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Community Manager
Community Manager

Re: Activation code not displaying

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Thanks for reaching out! I'm sorry to hear about the issue you're running into.

Please send me a private message with your Roku account email address and any additional details that may assist us in investigating the issue. I'll follow up with you directly from there. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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unicornlatte
Level 8

Re: Activation code not displaying

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I'm having this same problem with a new Roku Ultra.
I bought two; one gave me a 4-character link to activate.
The other asks for my Roku account email address but there is no code.

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Community Manager
Community Manager

Re: Activation code not displaying

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There may not always be an activation code, if you are seeing one of the alternate activation methods that we provide. 

If you are seeing a request to enter your email, enter your Roku account email, then follow the instructions that will be sent to that email address in order to activate your device. 

Let us know if you are still running into any issues. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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carol1
Level 7

Re: Activation code not displaying

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I just uninstalled my old roku account so I could use a streaming stick . The stick is connected via HDMI port and connected to a wall outlet on the other end.

I am not getting any activiation code or link or setup screen on my tv .Help

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Roku Employee
Roku Employee

Re: Activation code not displaying

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Hi,

Thanks for letting us know about the issue that you are experiencing.

Is this a brand new streaming stick or a previously used device?

We would recommend try performing a factory reset on the Roku streaming stick. Factory resetting a device will reset all settings and return your Roku device to a state ready for initial setup. For more information on how to perform a factory reset on a device, visit our Support page here: How do I factory reset my Roku® streaming device?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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elzkonax
Level 7

Re: Activation code not displaying

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Same thing for me my roku tv isn’t giving me valid activation codes for any channels? Any guesses what's wrong??

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um_badger
Level 7

Re: Activation code not displaying

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I have the same issue on a newly purchased Roku Express HD and consistently encounter an Activation issue.  I get to the Activation link step and a link is not provided.  I have hard reset multiple times.  I have no issues with the wifi connection.  Please let me know what the issue is - community manager?

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Roku Employee
Roku Employee

Re: Activation code not displaying

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@um_badger 

Thanks for letting us know about the issue that you are experiencing.

Sorry to hear about the issue you're running into. A few questions here: 
- Have you tried restarting your wireless router/modem, then going through the setup process again? 
- Have you tried connecting to a different wireless network to see if this resolves the issue and allows a link code to appear? 
- Can you provide a picture of the error that displays on screen when the link code fails to appear? 

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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SGTinWI
Level 8

Re: Activation code not displaying

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ROKU says it has wireless connection and Internet connection.  It shows up in my home network as connected.  I have re-booted all network devices and the ROKU box countless times...  all I get is a spinning circle where a code should be....   WTF...?  help please... 

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