Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Level 7

Activation Loop

My Roku express is just out of the box and when I stepped through the install the roku would not get through all 30 parts on the install and would reboot and ask me to enter a new activation code again.

 

I have tried factory defaulting and trying again but I am in an activation loop. 

 

Any ideas?

 

0 Kudos
1 Reply
Highlighted
Roku Employee
Roku Employee

Re: Activation Loop

@TS1 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device. I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to see if you can activate and setup your device. Then once your device has been setup, try connecting back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos