Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
The first suggestion would be to do a hard reset and start over. And I'm assuming you're connected to the Internet with the Roku. Initial setup requires an Internet connection. It can be used without a connection once set up, but you have to have it connected to accomplish that.
Roku Community Streaming Expert
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