Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
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Gwion23
Reel Rookie

Activate every power on

Hi!

Each time I power on my TV (and new Roku Express) I have to go through the activation process.

The Roku I have used in the kitchen has never had this issue!

Any ideas why?

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4 REPLIES 4
Tivoburkee
Community Streaming Expert

Re: Activate every power on

How are you powering the express? Using the tv usb port? Or connected to wall outlet?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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Gwion23
Reel Rookie

Re: Activate every power on

Hi!

Tried both, with same result!

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RokuDanny-R
Retired Moderator

Re: Activate every power on

@Gwion23

Thanks for the update.

It's possible that you may have a defective device.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Community Moderator
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Re: Activate every power on

I am experiencing the exact same issue in my theater room.  I have even swapped out devices that I know are working properly.  Ther is a 25' HDMI lead to my projector (short throw) and I assumed that the length of cable could be the issue so I purchased an HDMI signal amplifier, but no luck.  My DVD player has no issues.  Also, there are certain channels that I launch that crash the system and drop the configuration so I am continuously having to re-activate the device.  Any help would be appreciated.  Thanks.

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