Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Gwion23
Level 7

Activate every power on

Hi!

Each time I power on my TV (and new Roku Express) I have to go through the activation process.

The Roku I have used in the kitchen has never had this issue!

Any ideas why?

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3 Replies
Tivoburkee
Level 21

Re: Activate every power on

How are you powering the express? Using the tv usb port? Or connected to wall outlet?

Edmund
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Gwion23
Level 7

Re: Activate every power on

Hi!

Tried both, with same result!

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RokuDanny-R
Roku Employee
Roku Employee

Re: Activate every power on

@Gwion23

Thanks for the update.

It's possible that you may have a defective device.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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