Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Gwion23
Level 7

Activate every power on

Hi!

Each time I power on my TV (and new Roku Express) I have to go through the activation process.

The Roku I have used in the kitchen has never had this issue!

Any ideas why?

0 Kudos
4 REPLIES 4\
Tivoburkee
Community Streaming Expert

Re: Activate every power on

How are you powering the express? Using the tv usb port? Or connected to wall outlet?

Edmund
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Gwion23
Level 7

Re: Activate every power on

Hi!

Tried both, with same result!

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: Activate every power on

@Gwion23

Thanks for the update.

It's possible that you may have a defective device.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
0 Kudos
Missouri_Joe
Level 7

Re: Activate every power on

I am experiencing the exact same issue in my theater room.  I have even swapped out devices that I know are working properly.  Ther is a 25' HDMI lead to my projector (short throw) and I assumed that the length of cable could be the issue so I purchased an HDMI signal amplifier, but no luck.  My DVD player has no issues.  Also, there are certain channels that I launch that crash the system and drop the configuration so I am continuously having to re-activate the device.  Any help would be appreciated.  Thanks.

0 Kudos