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cmurray1970
Newbie
‎12-28-2021 07:30 AM

Activate and email issues at startup

I bought a new Roku Express last night. It lets me send the email and I receive the email. Halfway through the process, it tells me they can't reach me by email, even though they already have. Then I'm stuck even though the website let's me finish.

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RokuKariza-D
Retired Moderator
‎12-28-2021 08:03 AM

Re: Activate and email issues at startup

Hello @cmurray1970

Thanks for the post.

Since you're getting ‘We can't seem to reach you by Email’ when trying to use the activation link, tap ‘Resend’ on your Roku device and another email will be sent. After a moment, look in your inbox for another message from Roku with a new activation link for you to try.

If still no luck, please reply here with the serial number/device ID of your Roku player. It consists of 12 alphanumeric characters and can be located at the back or underneath the device itself.

Keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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