Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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RokuDanny-R
Roku Employee
Roku Employee

Re: I Re: Activate a new device....how long will it be down?

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Hi everyone,

Thanks for the posts.

Please be aware there was a service interruption earlier in the day on 11/25/2020.

We believe that we have resolved the issue and Roku activation and other services are recovering or are now accessible.

Please note that you may still encounter some residual issues that we will continue to work on to resolve.

  • New subscription sign-ups on device
  • Signing into the Roku Channel mobile app

You do not need to contact customer support to report these, just try them again later.

For more information about this service interruption, visit our Support page here: https://support.roku.com/article/360059961893

We will be closing this thread.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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