Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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bee1940
Level 7

Activate a device

Suddenly, my Roku 3 will not link to my Roku account.  Thus, I cannot use the Roku.  I have rebooted router, rebooted device, tried using phone as a remote.  The Roku simply will not generate a code.

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2 Replies
renojim
Level 21

Re: Activate a device

What do you mean it won't link to your account?  You only do that once when you first set it up or you perform a factory reset.  Those are the only times you get a link code.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Activate a device

@bee1940 

Thanks for the post.

Can you please clarify the issue you are experiencing? As @renojim mentioned, if you have already setup the Roku device, you will not longer need to activate the Roku device.

If you need to activate a device again, you would need to first try to perform a factory reset on the device. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

With more information we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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