Getting Started - Setup & How-to

[bee1940]

Suddenly, my Roku 3 will not link to my Roku account.  Thus, I cannot use the Roku.  I have rebooted router, rebooted device, tried using phone as a remote.  The Roku simply will not generate a code.

[renojim]

What do you mean it won't link to your account?  You only do that once when you first set it up or you perform a factory reset.  Those are the only times you get a link code.

[RokuDanny-R]

@bee1940 

Thanks for the post.

Can you please clarify the issue you are experiencing? As @renojim mentioned, if you have already setup the Roku device, you will not longer need to activate the Roku device.

If you need to activate a device again, you would need to first try to perform a factory reset on the device. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

With more information we will be able to assist you further.

Thanks,
Danny