Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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brny992188
Level 7

4k HDR @ 60 Hz - Sony STR-DH590 Receiver Not Capable?

When I have my Roku Ultra directly connected to my Samsung TV, it detects/sets the display properly to 4k HDR @ 60 Hz.

However, when I put my Sony STR-DH590 receiver in the middle, the Roku can't do that but stops short at 4k HDR @ 30 Hz.  The specs for the receiver, from what I can tell, are that it can support this.  I'm not getting any support from Sony, so thought maybe the community here would have an idea?  Thanks!

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4 REPLIES 4\
boogernose
Level 18

Re: 4k HDR @ 60 Hz - Sony STR-DH590 Receiver Not Capable?

How are you connecting???

I connect to the TV directly with Roku and use the TV ports to feed to my stereo.

---A problem clearly stated is a problem half solved---.
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Acidguard
Level 7

Re: 4k HDR @ 60 Hz - Sony STR-DH590 Receiver Not Capable?

I have the same problem on my str-dh790 receiver. Everything is hooked up with high speed HDMI cables. I'm running a projector, and when I use the HDMI cable that is running straight from the projector to the roku ultra. I have 4k/hdr at 60hz. But not not when it runs through the receiver. 

BradlyH
Level 7

Re: 4k HDR @ 60 Hz - Sony STR-DH590 Receiver Not Capable?

Any news on this?  I am having the same issue. 

Plugged into the TV directly it works, going through the Sony STRDH590 it does not work. 

Thank you,

Brad

BradlyH
Level 7

Re: 4k HDR @ 60 Hz - Sony STR-DH590 Receiver Not Capable?

Found it... 

  1. Press AMP MENU.
  2. Select [<HDMI>] - [SIGNAL FMT.] on the display panel.
  3. Select the input name you want to apply the setting.
  4. Select the setting you want.
    • STANDARD: If you do not receive high resolution 4K signals, select [STANDARD].
    • ENHANCED: If you want to receive high resolution 4K signals, such as 4K/60p 4:4:4, 4:2:2, and 4K/60p 4:2:0 10 bit, etc., select [ENHANCED].
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