Help

Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
brny992188
Level 7
‎08-06-2020 04:22 PM

4k HDR @ 60 Hz - Sony STR-DH590 Receiver Not Capable?

When I have my Roku Ultra directly connected to my Samsung TV, it detects/sets the display properly to 4k HDR @ 60 Hz.

However, when I put my Sony STR-DH590 receiver in the middle, the Roku can't do that but stops short at 4k HDR @ 30 Hz.  The specs for the receiver, from what I can tell, are that it can support this.  I'm not getting any support from Sony, so thought maybe the community here would have an idea?  Thanks!

0 Kudos
Reply
2 Replies
boogernose
Level 18
‎08-07-2020 12:04 AM

Re: 4k HDR @ 60 Hz - Sony STR-DH590 Receiver Not Capable?

How are you connecting???

I connect to the TV directly with Roku and use the TV ports to feed to my stereo.

 

---A problem clearly stated is a problem half solved---.
0 Kudos
Reply
Acidguard
Level 7
‎10-26-2020 01:25 PM

Re: 4k HDR @ 60 Hz - Sony STR-DH590 Receiver Not Capable?

I have the same problem on my str-dh790 receiver. Everything is hooked up with high speed HDMI cables. I'm running a projector, and when I use the HDMI cable that is running straight from the projector to the roku ultra. I have 4k/hdr at 60hz. But not not when it runs through the receiver. 

0 Kudos
Reply