Getting Started - Setup & How-to

[brny992188]

When I have my Roku Ultra directly connected to my Samsung TV, it detects/sets the display properly to 4k HDR @ 60 Hz.

However, when I put my Sony STR-DH590 receiver in the middle, the Roku can't do that but stops short at 4k HDR @ 30 Hz.  The specs for the receiver, from what I can tell, are that it can support this.  I'm not getting any support from Sony, so thought maybe the community here would have an idea?  Thanks!

[boogernose]

How are you connecting???

I connect to the TV directly with Roku and use the TV ports to feed to my stereo.

[Acidguard]

I have the same problem on my str-dh790 receiver. Everything is hooked up with high speed HDMI cables. I'm running a projector, and when I use the HDMI cable that is running straight from the projector to the roku ultra. I have 4k/hdr at 60hz. But not not when it runs through the receiver. 

[BradlyH]

Any news on this?  I am having the same issue. 

Plugged into the TV directly it works, going through the Sony STRDH590 it does not work. 

Thank you,

Brad

[BradlyH]

Found it... 

1. Press AMP MENU.
2. Select [<HDMI>] - [SIGNAL FMT.] on the display panel.
3. Select the input name you want to apply the setting.
4. Select the setting you want.
   • STANDARD: If you do not receive high resolution 4K signals, select [STANDARD].
   • ENHANCED: If you want to receive high resolution 4K signals, such as 4K/60p 4:4:4, 4:2:2, and 4K/60p 4:2:0 10 bit, etc., select [ENHANCED].