Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
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Level 7

3700x just stopped working

I have had a 3700x since 2014 and it has been working fine. recently it just stopped working. It takes me to set up program to activate. I connect to my wireless internet. I have 65 mbps. I then get a screen that updates are available. I click to get updates and automatically restart. It collects updates and says it is restarting then it disconnects completely. I have reset the device several times and the same thing happens. What is happening??? Do these devices have a period after which they are obsolete. Thanks for any help. Steve E.

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Roku Employee
Roku Employee

Re: 3700x just stopped working

@SteveE1 

Thanks for the post.

We recommend rebooting both your wireless router and your Roku device.

I'd also recommend trying to connect your device to an alternate network, such as a mobile hotspot, to update your device. Then once the device has been updated, you can switch back to your home wireless network.

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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