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archie5370
Level 7
‎02-17-2021 04:44 PM

3600x freezing on auto display selection screen

3600x recently went down.  Tried to reset.  Able to enter wireless network info and it is verified connection.  Software update needed flashed before skipping directly to auto display selection screen.  Freezes there and will not do anything else.  Please advise.  

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makaiguy
Level 20
‎02-18-2021 07:54 AM

Re: 3600x freezing on auto display selection screen

Some people with this problem have reported success by using a wifi hot spot on their mobile phone as the internet connection. If/when it completes the update successfully then they could switch it back to using their home wifi network.

If you don't have a phone hot spot available you could take it to a friend or neighbor's and try using their wifi for the update.

Note: this has not been universally successful, but many people have reported it worked for them.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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