Getting Started - Setup & How-to

Help getting started with Roku devices, including setup, connecting your device to your TV, linking a Roku device to your account at my.roku.com/link, adding channels, subscribing to services, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
v_venkat
Level 7

005 error - not able to update software

I tried multiple options including secret screen to update software on my new Roku express but with no success. I am based in Singapore. Any help to get through with the software update is appreciated

13 Replies
rsecj
Level 7

Unable to update software

I am sitting with 3 new roku express, connected WiFi (2 Green ticks), each 1 saying UNABLE TO UPDATE SOFTWARE. ERROR CODE :005 I've tried on mobile tethered WiFi as well as now coming to a different house to try another WiFi connection but still the same problem. Is there a fix ? I've also tried the secret screen etc. Roku seems like a pretty garbage company to get any kind of support from.

0 Kudos
Barneyuptown
Level 7

Re: 005 error - not able to update software

Same problem

unable to update software and link my roku 

help !!!!

0 Kudos
Johnf3
Level 8

Re: Unable to update software

Having the exact same problem with my three new Roku Express units.  Not a WiFi issue as my month old Roku Premiere is working fine.  Swapped it out for one of the new Express units, but it won’t update.  I assume it’s a Roku issue and those California geeks haven’t shown up for work yet.

Amandaxix
Level 7

Re: Unable to update software

Also having the same issue support told me to wait 24 hours 🙄

0 Kudos
Notaflorist123
Level 7

Re: Unable to update software

I am currently having exactly the same problem - I’ve even been to the shop and exchanged the original one and the replacement is doing the same thing. Been trying the 3 hours now - needless to say it’s doing my head in! 
Our other roku box is working fine and we have good internet connection with all other devices in the house. 

0 Kudos
atc98092
Level 21

Re: Unable to update software

There's one trick that has worked for numerous users. It makes absolutely no sense, but it has worked for some. Try connecting your Roku to an alternate Internet connection, such as a cell phone hotspot. For absolutely no reason that makes sense, it has worked for others. 

Dan
Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
0 Kudos
kirakoba
Level 7

Erro 005

I Just bought a roku Express and i can update The software... I checked my Internet, tried another Internet host and nothing

0 Kudos
Johnf3
Level 8

Re: Unable to update software

Tried through iPhone hotspot.  Didn’t work.

0 Kudos
Amandaxix
Level 7

Re: Unable to update software

Also tried through iPhone hotspot, 1st time buying roku but won’t buy again 

0 Kudos