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signing in for the free trail and receiving an error

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Continuously  receiving an error when trying to start the free trail on Paramount Plus. I have created a new account after my son originally set up the Roku under himself. Now trying to set up under my email and I have no success even after the payment information was accepted? How do I fix this issue?

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RokuKariza-D
Roku Guru

Re: signing in for the free trail and receiving an error

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Hey @Frustrated62

Thanks for posting here in the Community!

To resolve your free trial issue, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Roku Guru

Re: signing in for the free trail and receiving an error

Jump to solution

Hey @Frustrated62

Thanks for posting here in the Community!

To resolve your free trial issue, it may be more effective to get help from our Billing team. You can contact them here: support.roku.com/contactus then choose 'Questions about my account or billing' on the drop-down menu. They are the best ones to help you out with that matter.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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